FAQ

1. What types of products do you offer?

We specialize in premium cycling gear including high-performance bicycles, technical apparel, and precision components designed for serious cyclists and enthusiasts.

2. Are your products suitable for professional cyclists?

Yes, our products are designed to meet the demands of both professional athletes and cycling enthusiasts who appreciate performance-driven equipment.

1. Where do you ship?

We ship worldwide to most countries, excluding Asia and some remote areas. Our global delivery network ensures cyclists everywhere can access our premium gear.

2. What shipping options are available?

We offer two convenient options: Standard Shipping via DHL/FedEx ($12.95, 10-15 days) and Free Shipping via EMS for orders over $50 (15-25 days).

3. How long does order processing take?

All orders are carefully processed within 1-2 business days from our Nashville warehouse by our team of cycling enthusiasts.

4. Will I receive tracking information?

Yes, once your order is dispatched, we provide tracking information so you can follow your gear’s journey to your doorstep.

5. Are there any additional import charges?

While we handle all customs documentation, any applicable import taxes or duties are the responsibility of the recipient according to local regulations.

1. What is your return policy?

We offer a 15-day return policy from the date of receipt. If anything arrives not quite right, we’ll make it right.

2. How do I initiate a return?

Please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the process.

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

2. Is my payment information secure?

Absolutely. We use industry-standard encryption and security measures to protect your payment information.

1. How can I contact customer service?

Our team of cycling enthusiasts is ready to help! Email us at [email protected] for prompt assistance with any questions.

2. Do you offer technical support for your products?

Yes, we provide technical guidance and support for all our products. Contact our team with any technical questions about your gear.