Privacy Policy

Introduction

At Felt Bicycles Sales, we are committed to protecting your privacy and providing a secure online experience for all our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bikepartssalestore.com or make a purchase from us.

By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our website.

Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information

• Contact details (name, email address, shipping address)
• Payment information (credit card details processed through secure payment gateways)
• Purchase history and preferences
• Customer service communications

Technical Information

• IP address and browser type
• Device information
• Usage details and website navigation patterns
• Pages visited and products viewed

How We Use Your Information

We use information that we collect about you or that you provide to us for various business purposes, including:

• Processing and fulfilling your orders for bicycles, clothing, and parts
• Providing customer support and responding to your inquiries
• Improving our website, products, and customer experience
• Communicating with you about products, services, promotions, and events
• Preventing fraudulent transactions and enhancing security
• Complying with legal obligations and enforcing our policies

Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third parties who provide services on our behalf, such as payment processing, shipping, marketing, and website hosting. These providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Business Transfers: In connection with the sale, merger, or transfer of all or a portion of our business.
• Legal Requirements: When required by law, court order, or governmental authority.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Storage and Security

Your privacy and the security of your data are of utmost importance to us. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• Industry-standard SSL encryption for all data transmissions
• PCI-DSS compliant payment processing systems
• Regular security audits and monitoring
• Strict data protection protocols that never store sensitive payment information on our servers
• Limited access to personal information to authorized personnel only

While we implement these safeguards, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

International Data Transfers

As we serve customers globally (excluding Asia and some remote areas), your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We take appropriate measures to ensure that your personal information remains protected according to this Privacy Policy when transferred internationally.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request information about the personal data we hold about you.
• Correction: You can request correction of inaccurate or incomplete personal data.
• Deletion: You can request deletion of your personal data under certain circumstances.
• Restriction: You can request restriction of processing of your personal data.
• Data Portability: You can request transfer of your personal data to another party.
• Objection: You can object to certain processing activities, such as direct marketing.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. These technologies help us understand how you interact with our site and improve its functionality.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly and cannot be switched off.
• Performance Cookies: Help us understand how visitors interact with our website.
• Functionality Cookies: Enable enhanced functionality and personalization.
• Targeting Cookies: Used to deliver relevant advertisements and track campaign performance.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Last Updated” date at the beginning of this policy. We encourage you to review this Privacy Policy periodically.