Last Updated: January 1, 2024

Welcome to Felt Bicycles Sales! These Terms and Conditions govern your use of our website and services. By accessing bikepartssalestore.com and making a purchase, you agree to be bound by these terms.

1. Introduction

Felt Bicycles Sales (“we,” “us,” or “our”) operates the website bikepartssalestore.com, offering high-quality bicycles, cycling clothing, and parts to enthusiasts worldwide (excluding Asia and certain remote regions). Our company is located at 846 Allen Road, Nashville, US 37214.

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or making a purchase
  • Use the website only for lawful purposes
  • Not engage in any fraudulent activities
  • Be responsible for maintaining the confidentiality of your account credentials
  • Be at least 18 years old or have parental consent to make purchases
  • Provide a secure environment for processing transactions on your end

3. Products and Services Description

We offer:

  • High-performance bicycles designed for enthusiasts
  • Specialized cycling clothing for comfort and performance
  • Quality bicycle parts and accessories

All product descriptions and prices are subject to change without notice. We reserve the right to discontinue any product at any time.

Note: Some items have specific restrictions due to safety and hygiene concerns. These include personal hygiene products (cycling gloves, headwear, base layers), customized parts, installed/used products, and clearance items. Please review product details carefully before purchasing.

4. Order and Payment Terms

Order Process:

When you place an order, you will receive an acknowledgment email. This is not an order confirmation. Your order is accepted only when we send a confirmation email with shipping details.

Payment Methods:

We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely through encrypted connections.

Pricing:

All prices are in US Dollars. While we strive for accuracy, errors may occasionally occur. We reserve the right to correct any pricing errors and cancel orders arising from such errors.

5. Shipping Policy

We ship globally, excluding Asia and certain remote regions. Please note:

  • Orders are processed within 1-2 business days after payment confirmation
  • Standard shipping ($12.95) via DHL or FedEx: 10-15 days delivery after shipment
  • Free shipping on orders over $50 via EMS: 15-25 days delivery after shipment
  • Delivery times are estimates and not guaranteed
  • Customers are responsible for any customs duties, taxes, or import fees

6. Returns and Exchanges

We want you to be completely satisfied with your purchase:

  • Returns and exchanges are accepted within 15 days of receipt
  • Items must be in original condition: unworn, unused, with all tags and packaging
  • Non-returnable items: hygiene products, customized parts, installed/used products, clearance items
  • Bicycles that have been assembled or ridden are not eligible for full refunds
  • Return process requires authorization – email [email protected] with your order number
  • Customers are responsible for return shipping costs unless item is damaged or defective

7. Refund Policy

Refunds are processed after we receive and inspect returned items:

  • Credit card refunds (Visa, MasterCard, JCB): 5-10 business days
  • PayPal refunds: 3-5 business days
  • Original shipping fees are non-refundable for returns not due to our error

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and product designs, is the property of Felt Bicycles Sales or our suppliers and is protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

9. Liability Limitations

Felt Bicycles Sales shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from product use or inability to use our website
  • Errors or omissions in product descriptions or pricing
  • Delivery delays beyond our reasonable control (including customs delays, weather, carrier issues)
  • Improper assembly, maintenance, or use of products

Our maximum liability for any claim relating to your use of the site or products is limited to the purchase price of the product in question.

10. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy (available on our website) explains how we collect, use, and safeguard your data.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Tennessee, USA. Any disputes shall be resolved through good faith negotiations. If unresolved, disputes may be submitted to mediation or binding arbitration in Nashville, Tennessee.

12. Policy Changes

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the modified terms.

13. Contact Information

For questions about these Terms or any other concerns:

Email: [email protected]
Response Time: Within 2 business days
Business Hours: Monday-Friday, 8:00 AM – 5:00 PM CST

Thank you for choosing Felt Bicycles Sales. We appreciate the opportunity to serve the cycling community with quality products and dedicated service.